A Healthy Dose of Family
Bernice Lam and Tan Ha became new small business owners when they opened Pharmasave Rosser on the Heights three and a half years ago.
On the outside, Pharmasave Rosser looks like an ordinary drugstore: it has spacious aisles stocked with everyday essentials, and a pharmacy counter at the back. Standing inline waiting for Bernice as she finishes helping her customers, I realized that this pharmacy is a prime example of a community pharmacy.
Watching Bernice interact with her customers is fascinating. She knows all of her customers on a first-name basis, and above all, she follows up with them regarding their individual symptoms and health issues. In fact, how her customers connected with her was reminiscent of old friends catching up.
Like other drugstores, the manager or owner of it does not not require a degree in business, but a degree in pharmacy. With an interest in the health profession stemming from high school, and realizing that “candy stripping was not for [her], [she] decided to become a pharmacist.” With a passion for people and the community, Bernice and Tan decided to open on the Heights. Despite the fact this husband and wife duo have been pharmacists for over 18 years, co-owning a pharmacy was a new adventure.
“I like having the opportunity to outreach to the community. For example, I’ve done education talks at the Confederation Senior Centre, and I enjoy getting to to know the different physicians in the community,” says Bernice.
Being on the Heights allows her to get to know the other families. “The Heights is very community-oriented. Everybody knows everybody else,” she explains, and since she never missed a name when she spoke to her patrons, it’s evident that she does know everyone who steps into her store.
When she is not dispensing prescriptions or providing answers to patients’ health and drug questions, she can be found spending time with her family.
Monday: 9am – 9pm
Tuesday: 9am – 9pm
Wednesday: 9am – 9pm
Thursday: 9am – 9pm
Friday: 9am – 9pm
Saturday: 9am – 6pm
Sunday: 10am – 5pm
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