Lotus Café has a long history in the Heights. Before becoming the new café owner in 2000, Lucy Sia worked for the previous owner when the shop was known as Black Forest Café. Despite the name and owner changes, one thing remains the same: Lucy strives to produce quality home-made food while excluding the use of processed food as much as possible.
For the most part, Lucy runs the café on her own, though oftentimes, patrons will see Lucy’s children serving customers as well. In fact, her son and daughter have been helping their mother since they were very young. Despite the fact that the family lives in Coquitlam, her children attended elementary and high school in Burnaby in order to be closer to the family business. Though they’ve grown up and are now in their twenties, they still stop by to help with the family business as much as possible.
This sense of family is evident in the feel of the café. Patrons can expect a cozy experience, as the café is reminiscent of a sitting in your grandparents’ kitchen. Much like eating home-cooked food, they never add things that aren’t necessary. They roast their own beef and turkey and make their own soups and desserts, such as lemon squares and brownies. If a customer wants something that is not on the menu board, and if it’s available in the kitchen, they will provide it for the customer, which demonstrates the importance they give to customer service.
In addition to the comfort food they serve at their café, they specialize in catering. From serving production crews to company parties, this family team has the capacity to serve hundreds of people. In the near future, Lucy hopes to shift her focus to catering.
Having worked in the Heights for nearly two decades, she cannot see herself taking her business anywhere else. She loves the fact that all the merchants in the Heights are “respectful of each others’ trades” and that “everyone has their own specialty.” If there is something that one merchant cannot provide, they would refer the customer to another business. She believes that this pay-it-forward approach is what makes the merchant community very tight-knit.
During Lucy’s spare time, she likes to relax by catching up on her favourite shows on television. Her two adult children are both attending post secondary institutions in Vancouver.
Written by Angela Jung, 2011 HMA Summer Student
Monday: 9:30pm – 3:30pm
Tuesday: 9:30am – 3:30pm
Wednesday: 9:30pm – 3:30pm
Thursday: 9:30am – 3:30pm
Friday: 9:30am – 3:30pm
Saturday: 9:30am – 3:30pm